Welcome to Whissol Limited’s privacy policy

1. Overview

Whissol Limited is the controller and is responsible for your personal data (collectively referred to as “us,” “our,” “we,” or “Whissol” in this Policy).

At Whissol, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and safeguard the information you provide us when accessing our websites, applications, products, or services (“Services”). By using our Services, you consent to the data practices described in this policy.

If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us at info@whissol.com.

2. Data We Collect

2.1 Personal Information

We may collect personally identifiable information (PII) such as your name, email address, display name, age, and location when you register an account or voluntarily provide it whilst using our Services, submitting feedback, or during customer support interactions.

2.2 Usage Information

We automatically collect non-personal information about your interaction with our services, including your IP address, device type, operating system, browser type, referring website URLs, pages visited, time spent, and mobile application or website activities. We may use cookies, web beacons, and similar technologies to collect this data.

3. How We Use Your Data

3.1 Personal Information

We use your personal information to operate, maintain, and enhance our services, including providing customer support, delivering requested features, and personalizing your experience. We may also use your information to communicate important updates, promotions, and offers, subject to your consent.

3.2 Usage Information

We utilize usage data for statistical analysis, troubleshooting, improving our services, and delivering targeted advertisements. This data helps us understand user preferences, optimize mobile app and website mechanics, enhance security, and tailor content to better serve you.

4. Third-Party Data Sources

4.1 Personal Information Extraction

Our services may offer the option to sign in or connect with third-party platforms or services (e.g., Sign in with Google, Sign in with Apple, or other similar services). When you choose to sign in or connect using these third-party options, we may collect certain personal information from those platforms or services. This may include your name, email address, profile picture, and other basic information provided by these sources.

4.2 Use of Extracted Information

The personal information extracted from third-party sign-in or data sources is used for the sole purpose of creating and maintaining your account, facilitating your access to our services, and improving your user experience. We may use this information to personalize your account settings, display your profile picture, and communicate with you regarding your account.

4.3 Data Protection

We treat the personal information obtained from third-party sign-in or data sources with the same level of care and security as any other personal information collected directly from you. We adhere to the respective privacy policies and terms of service of these third-party platforms or services regarding the use, storage, and protection of this information.

4.4 Information Sharing

We do not share your personal information obtained from third-party sources without your explicit consent, unless required by law or as outlined in this Privacy Policy.

5 Advertising

Third-party tools may use your personal information to serve advertisements across our Services. If you are a user in the European Economic Area (EEA) or the United Kingdom (UK) and you would prefer your personal information wasn’t used to show you personalised advertisements, you can revoke your consent at any time by visting the settings page in our mobile app and navigating to the ‘Privacy Controls’ section.

5.1 Google Admob

Google Admob serves advertisements in our mobile app. For more information about Admob and how they collect information, please visit this page.

6. Why We Need to Use Your Personal Data

We only use your personal data where necessary and where it is lawful to do so. Our use of your personal data is needed to enable us to deliver our Services to you, to meet our legal or regulatory obligations, to meet or protect yours, ours, the wider public’s, or other third parties’ interests, and sometimes for other reasons only where we have your explicit consent to do so.

6.1 Performance of Contract

We may need to process your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

6.2 Legitimate Interests

We may need to use your data to conduct and manage our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

We may need to process your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

7.1 Access and Rectification

As a user of our services, you have the right to access and rectify any personal information we hold about you. To ensure the security of your personal information, we may require additional proof of your identity to fulfil any request regarding your data.

7.2 Data Portability

You have the right to request a copy of your personal information in a commonly used and machine-readable format, where technically feasible. We may need to verify your identity further before providing the requested information to maintain the confidentiality of your personal data.

If you have provided your consent for the processing of your personal information, you have the right to withdraw that consent at any time. We may need to authenticate your identity before processing your request to ensure the appropriate action is taken.

7.4 Objection and Restriction

In certain circumstances, you may have the right to object to the processing of your personal information or request the restriction of its processing. We may need to verify your identity before considering your objection or applying the requested restriction.

7.5 Data Erasure

You have the right to request the erasure of your personal information, also known as the “right to be forgotten.” If you believe that we no longer have a legitimate basis for retaining your personal information, you may contact us using the details provided in later sections. To ensure the protection of your privacy and prevent unauthorized access, we may need to verify your identity before processing your request for data erasure.

7.6 Complaints

If you have concerns about our handling of your personal information or believe that we have not adequately addressed your privacy rights, you have the right to lodge a complaint with the appropriate data protection authority or supervisory authority.

7.7 Retention Period

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law. We will securely dispose of your personal information once it is no longer needed, in accordance with our data retention practices. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. Information Sharing and Disclosure

8.1 Service Providers

We may engage trusted third-party service providers to assist us in delivering our services. These providers are contractually obligated to handle your information securely and solely for the purposes specified by us.

We may disclose your information if required by law, governmental request, or when we believe disclosure is necessary to protect our rights, prevent fraud or illegal activities, or ensure the safety of our users.

8.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website in such circumstances.

9. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and promptly notifying us of any unauthorized access.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your jurisdiction, including countries that may not have the same level of data protection laws as your own. We will take appropriate safeguards to ensure that your personal information is adequately protected in accordance with applicable data protection laws. By using our Services and providing your personal information, you consent to the transfer of your data to these international locations.

Our website and app may contain links to third-party websites, advertisements, or services that are not operated by us. We have no control over the privacy practices of these entities and are not responsible for their policies. We recommend reviewing the privacy policies of these third parties before engaging with their services.

12. Changes

We reserve the right to modify or update this Policy at any time. We will notify you of any material changes by posting the revised policy on our website or through other means of communication. Your continued use of our services after such modifications indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Policy or our data practices, please contact us at info@whissol.com. We will make reasonable efforts to address your inquiries in a timely manner.

By using our Services, you acknowledge that you have read and understood this Policy and agree to be bound by its terms.